📬 LetterLens Support

We're here to help you understand your official letters

Contact Us

Direct Email: anton.belov92@gmail.com

Response Time: We typically respond within 24-48 hours

Languages: English, Russian, Dutch, German, French, Spanish

Frequently Asked Questions

How does LetterLens protect my privacy?
All letter processing happens on your device. Before any cloud analysis, we automatically redact sensitive information on-device:
• Netherlands: BSN, IBAN, BTW-nummer, postal codes, phone numbers
• Germany: Steueridentifikationsnummer, Steuernummer, Sozialversicherungsnummer, IBAN
• France: Numéro de sécurité sociale, IBAN, postal codes
• Spain: NIE, DNI, NIF, IBAN, postal codes

Our PII detection is GDPR-compliant across all four countries. We never store your letter images or personal data.
How many free scans do I get?
Free users receive 3 lifetime scans. The Planner and PDF export features are completely free for everyone! To get unlimited scans, upgrade to Premium.
How do I cancel my subscription?
Open Settings app → tap your name → Subscriptions → select LetterLens → tap Cancel Subscription. Your subscription will remain active until the end of the current billing period.
How do I restore my purchase on a new device?
Open LetterLens → Settings → tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used to purchase the subscription.
Which countries are supported?
LetterLens has expert knowledge of 60+ government agencies across four countries:
• Netherlands (29 agencies)
• Germany (25 agencies)
• France (17 agencies)
• Spain (13 agencies)

For each agency, we understand their typical letter types, objection deadlines, common bureaucratic terms, and standard procedures. This deep knowledge allows us to provide accurate analysis beyond simple translation.
Can I trust the translations and analysis?
We use advanced AI (GPT-4) to provide accurate translations and analysis. However, LetterLens is not a substitute for professional legal or financial advice. Always verify important information with official sources or qualified professionals.
What is Beta Tester Mode?
Beta Tester Mode gives you 10 free scans instead of 3. It's a one-time feature that can be enabled in Settings → Advanced. Once enabled, it cannot be disabled.
The app says my scans have run out. What should I do?
You have three options: (1) Upgrade to Premium for unlimited scans, (2) Enable Beta Tester Mode for 10 free scans (one-time only), or (3) Continue using the free Planner and PDF export features with your existing scanned letters.
I found a bug or have a feature request
We'd love to hear from you! Email us at support@letterlens.app with details about the bug or your feature idea. Premium subscribers receive priority support.
How do I request a refund?
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com or contact Apple Support. Refunds are subject to Apple's refund policy.

Supported Government Agencies

LetterLens has expert knowledge of 60+ government agencies across four European countries. For each agency, we understand their typical letter types, objection deadlines, common bureaucratic terms, and standard procedures.

🇳🇱 Netherlands (29 agencies)

Tax & Benefits: Belastingdienst, Dienst Toeslagen, Douane
Immigration: IND (Immigratie- en Naturalisatiedienst)
Employment & Social: UWV, Jobcenter, Sociale Dienst
Education: DUO
Healthcare: CAK, Zorgverzekeraar, CIZ, Zorginstituut Nederland
Pensions: SVB, ABP, PFZW
Municipal: Gemeente, Burgerzaken, Belastingsamenwerking, Waterschap
Fines & Legal: CJIB, Deurwaarder, Incassobureau, Rechtspraak, Openbaar Ministerie, Raad van State
Other: RDW, CBR, Kadaster, LBIO, RVO, RIVM, Justis, NVWA, GGD, Huurcommissie, Woningcorporatie, KVK, Arbeidsinspectie, BKR, Energieleverancier, Nuffic, CBS, Nationale Ombudsman

🇩🇪 Germany (25 agencies)

Tax: Finanzamt, Bundeszentralamt fĂĽr Steuern, Zollamt
Immigration: Ausländerbehörde
Employment & Social: Jobcenter/Agentur fĂĽr Arbeit, Sozialamt
Healthcare: Krankenkasse (AOK, TK, Barmer, DAK, etc.), Pflegekasse
Education: BAföG-Amt
Pensions & Insurance: Deutsche Rentenversicherung, Berufsgenossenschaft
Family Benefits: Familienkasse/Kindergeldstelle, Elterngeldstelle, Wohngeldstelle
Municipal: Gemeinde/Stadt, Einwohnermeldeamt/BĂĽrgeramt, Gewerbeamt
Fines & Legal: Bußgeldstelle, Ordnungsamt, Vollstreckungsbehörde, Gerichtsvollzieher
Other: Rundfunkbeitrag/GEZ, Versorgungsamt, IHK/HWK, Bundesnetzagentur

🇫🇷 France (17 agencies)

Tax: Direction Générale des Finances Publiques (DGFiP/Impôts), Trésor Public
Social Benefits: CAF (Caisse d'Allocations Familiales), Conseil DĂ©partemental (RSA)
Healthcare: CPAM/Assurance Maladie, MSA
Employment: France Travail (ex-PĂ´le Emploi)
Immigration: OFII, Préfecture, OFPRA/CNDA
Social Contributions: URSSAF
Pensions: L'Assurance Retraite/CNAV/Carsat
Education: CROUS
Municipal: Mairie
Documents: ANTS/France Titres
Fines & Legal: ANTAI, Huissier de Justice

🇪🇸 Spain (13 agencies)

Tax: Agencia Tributaria (AEAT/Hacienda), Hacienda Foral (Basque Country/Navarre), Catastro
Social Security: TesorerĂ­a General de la Seguridad Social (TGSS), Instituto Nacional de la Seguridad Social (INSS)
Employment: SEPE (Servicio PĂşblico de Empleo Estatal)
Immigration: ExtranjerĂ­a/PolicĂ­a Nacional
Traffic: DGT (Dirección General de Tráfico)
Municipal: Ayuntamiento
Healthcare: Regional Health Services (SERMAS, SAS, CatSalut, SERGAS, etc.)
Education: Ministerio de EducaciĂłn (Becas)
Legal & Enforcement: Juzgado, InspecciĂłn de Trabajo

Each agency profile includes official names, typical letter types, objection deadlines (6 weeks for NL, 1 month for DE, 2 months for FR, 30 days for ES), portal URLs, and common bureaucratic terms.

Technical Requirements

Device: iPhone or iPad running iOS 17.0 or later

Storage: Approximately 50 MB

Internet: Required for letter analysis (OCR runs offline)

Camera: Required for scanning letters